Fresh Produce Return Policy
At Garoka, we take great care in harvesting, packing, and shipping our products. Due to the perishable nature of fresh vegetables and fruits, our return and refund policy differs from standard retail products.
Fresh Produce Policy
Fresh vegetables, fruits, and other perishable items cannot typically be returned once delivered.
However, if you experience any issues with your order, please contact us within 24 hours of delivery.
Damaged Products
If you receive products that are:
- Damaged during transit
- Severely spoiled upon arrival
- Unfit for consumption
Please contact us with:
- Order number
- Product details
- Clear photographs of the issue
Our team will review the request and assist accordingly.
Wrong Item Received
If you receive an incorrect product, please notify us within 24 hours of delivery.
We will investigate the issue and provide an appropriate resolution.
Missing Items
If any item from your order is missing, please contact us within 24 hours of delivery with your order details.
Refund Process
Approved refunds may be issued through:
- Original payment method
- Store credit
- Replacement products (where applicable)
Processing times may vary depending on the payment provider.
Non-Refundable Situations
Refunds may not be available in situations such as:
- Delay in reporting issues
- Incorrect delivery information was provided by the customer
- Product deterioration due to improper storage after delivery
- Minor natural variations in size, color, or appearance
As agricultural products are naturally grown, variations may occur between harvests.
Contact Us
For any concerns regarding your order, please reach out through our Contact page, and we will be happy to assist you.